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Safety and limits

We would rather be blunt than reassuring here: this is software. It can sit with you, it cannot save you. Real people can.

What the listener will never do

• Diagnose you, or tell you that you have a condition
• Give medical, medication, or dosage advice — including stopping or starting anything
• Run trauma-processing, exposure, or other clinical techniques
• Promise to keep a suicide plan secret, or to keep you safe
• Claim to be a human, a therapist, a doctor, or an emergency service
• Encourage you to rely on it instead of people

What happens when crisis language appears

Every message is screened before it is answered. If it suggests suicide, self-harm, or violence — yours or someone else's — the reply changes:

1. It stops the ordinary conversation and responds with care, not alarm.
2. It asks plainly whether you are safe right now.
3. It gives you the numbers above and encourages one real person or professional.
4. It stays with you while you decide what to do next.

It also shows a red help card in the app, so the numbers are on screen even if you skim the reply.

Young people

This service is for people 18 and over. If you are under 18 and struggling, please talk to a parent, a school counsellor, or a line built for you — in the US, the 988 line serves people of all ages, and the Trevor Project (866-488-7386) is there for LGBTQ+ young people.

If you are worried about someone else

You cannot use this app on someone else's behalf, and it will not act on a third party's risk. If a friend is in danger, stay with them, remove means if you safely can, and call 988 or 911.

This page is a plain description of product behaviour, not legal or medical advice. See also Not a doctor and Terms.