Refunds
The free plan costs nothing, so there is nothing to refund. This page is about Plus, the $9-a-month plan.
Cancel anytime
You can cancel Plus whenever you like, from the Billing button in the app or by emailing us. Cancelling stops future charges. You keep Plus until the end of the month you have already paid for, and you are never charged a cancellation fee.
Our promise on the first charge
If Plus is not what you hoped, email us within 14 days of your first charge and we will refund it in full, no interrogation. One per customer, obviously.
After that
Monthly subscriptions are not refunded for partial months already used. If something has gone wrong — you were charged twice, charged after cancelling, or the service was broken for a long stretch — tell us and we will fix it. Card disputes are a last resort and cost us more than the refund; we would rather just sort it out.
Your statutory rights
Nothing here reduces rights you have by law. In the UK and EEA, consumers have a 14-day right to withdraw from a digital service contract. Because the Service begins immediately and you get the benefit of it straight away, you agree at checkout that the withdrawal period ends when access begins — but we still honour the 14-day refund promise above, which is more generous. In other countries, your local consumer law applies.
How to ask
Email Bananabackbaby@gmail.com from the address on your account, with the word "refund" in the subject. Refunds go back to the original payment method through Stripe, usually within 5–10 business days.
If we cancel on you
If we discontinue the Service or close your account for a reason that is not your fault, we refund the unused part of any period you have paid for.